FAQs


QUESTION: Why do my GlucoLogic capsules look different?
ANSWER:
Past users of GlucoLogic may notice that the contents within the capsules look different from previous orders/batches. The ingredient mixture inside the capsules changed from a gold color and fine powder to a green color and granulated texture.

Rest assured the formulation and ingredients are exactly the same. And you shouldn’t notice any change in the results you are used to.

The reason for the change in appearance is due to recent upgrades that our manufacturer has made in processing the formulation. They have applied the best technologies available to ensure a consistent and high-quality product.

Certain natural ingredients have a tendency to absorb a lot of moisture from the air. Mixing the ingredients into a granulated form prior to encapsulation helps reduce any moisture in the finished product. This will help make the manufacturing process much more efficient. Taking advantage of the best technology has to offer in manufacturing nutritional supplements.

As always, each batch is still tested and verified for quality and consistency to ensure each bottle meets all label claims and delivers the same great results our customers expect.



QUESTION: What are the dosage requirements?
ANSWER:
Each supplement will have different dosages, which are included on the label for each product. Customers are asked to follow label instructions unless otherwise directed by their physician.

QUESTION: Does the company offer bulk or lot discount pricing for buying levels?
ANSWER: Not at this time

QUESTION: What should I do when the package or seals are broken?
ANSWER:
Should your package arrive damaged or tampered with, do not take the supplements. Simply fill out the return form included in your purchase and enter a reason for each item being returned and enclose the return form with your merchandise. Affix the pre-addressed return shipping label, located on reverse side of the packing slip, on a securely packaged carton. Please call us at 877-489-0659 if you have any questions. We will be happy to replace it for you.

QUESTION: Can I return the unused portion of the product if I am not satisfied?
ANSWER:
Yes. You may return the unused portion of the product AT ANY TIME if you are not satisfied. You will be refunded the cost minus shipping and handling charges. Simply fill out the return form included in your package and enter a reason for each item being returned and enclose the return form with your merchandise. Affix the pre-addressed return shipping label, located on reverse side of the packing slip, on a securely packaged carton.

QUESTION: Should I check with my doctor before I take these nutrients?
ANSWER:
As with any change to your diet, we recommend you speak with your health care professional before starting any new nutritional program.

QUESTION: Do you offer gift certificates for these products?
ANSWER Not at this time.

QUESTION: If I eat properly, do I need to take vitamins?
ANSWER: Most of us don't get sufficient levels of all the nutrients needed to keep our bodies functioning at optimal levels. Notice we said OPTIMAL levels. You certainly can get by on less than perfect nutrition, but you won't feel and perform your best. Our modern lifestyles include less fresh food and more processed ones, which are often depleted of important nutrients. Supplements are an easy way to add on that extra level of nutrition we might be missing. But remember, supplements are just that - an addition to, not a replacement for - what you are already eating.

QUESTION: When is the best time to take supplements? Can they be taken together?
ANSWER:
The NuLogic Nutrionals products have been designed to be compatible with each other AND with your active lifestyle. They can be taken together. Unless otherwise stated on the bottle, the supplements can be taken whenever it is most convenient to you. It's best if they are taken at the same time each day. If you take them on an empty stomach and experience any sort of digestive discomfort, you can try splitting them up evenly throughout the day with meals.

QUESTION: What is our customer's most preferred method of shipping?
ANSWER:
Our free AutoShip Program is the easiest and most cost-effective way to receive our supplements.

Save over $83 a year, plus today's low price is guaranteed to never go up when you select AutoShip.

Most people feel the fullest benefit of nutritional supplements after two to three months. AutoShip is a fast and easy way to ensure you get the most from everything NuLogic Nutritionals has to offer by ensuring you have a fresh, steady supply of what you need each month.

When you select this FREE service, we'll get your first shipment out to you as quickly as possible. Then, every 25 days thereafter, we'll automatically ship out a fresh supply and charge the same credit card you provide today. That way you will have a new bottle ready to go each month just before you run out. No forms, no phone calls, and no last-minute express orders.

And, as a thank you for enrolling in AutoShip, we will guarantee you today's low price--never a penny more. PLUS we'll pay the shipping on every single supply--a savings of over $83 a year!

It's truly the best deal we have to offer:

  • Convenient automatic delivery. With AutoShip, you'll never worry about running out of your favorite products. Each month you'll receive a fresh supply delivered to your doorstep right when you need it.
  • Free shipping! We'll pay shipping on every bottle, a savings of over $83 a year.
  • Low price guarantee. Once you're enrolled, the price you pay for your products today is guaranteed never to go up.
  • Flexible delivery. You can change the frequency of your charges and deliveries at any time, or adjust the number of bottles. If you'd prefer to receive 1 bottle every 6 weeks instead of 4, just let us know. If you'd prefer to have your credit card charged on the 10th of every month, give us a call. We can even work around your travel plans...spending a few months at your summer home? Give us your alternate address and we'll take care of the rest. Call us any time and we'll make sure each order arrives to best suit your needs!
  • Pay as you go. Many companies make you pay upfront to qualify for free shipping. But with NuLogic Nutritionals, you'll only be charged every 25 days. This allows just enough time to get your order processed and out the door, so you get it right when you need it. Of course, if this schedule doesn't work for you, just give us a call after your first shipment and we can adjust it to whatever date or frequency you'd like.
  • No strings attached...you can cancel your AutoShip service at any time and for any reason with no obligation by calling our toll-free number.

QUESTION:
Which shipping methods are available and when will my order arrive?ANSWER:

EXPRESS SHIPPING: Express shipping orders placed online will be processed and shipped within 48 hours. Customers anywhere in the U.S should receive their order within 4 business days - guaranteed. Express Shipping is available for AutoShip orders—it will be applied to your first shipment only. We're sorry, but Express Shipping is not available to Canada or other countries at this time. Express Shipping is also unavailable to P.O. Boxes in any county.

STANDARD SHIPPING: Orders placed online are processed within 3 business days via USPS Priority Mail. Orders should arrive within 5-10 business days. (Orders to Alaska, Hawaii, Puerto Rico, and Guam can take 10-20 days with Standard Shipping.)

INTERNATIONAL SHIPPING: For all orders being placed from outside the continental U.S.Due to various Customs policies, we cannot guarantee delivery for any orders outside of the United States. Especially for orders of more than 3 bottles. This means we may not be able to reship your order, should it not arrive. Please note that additional duties and Customs fees may be due upon delivery of your order. Also, please note that our AutoShip service is not available to International customers at this time. Please accept our sincerest apologies for any inconvenience. The shipping and handling fee for all other orders outside of the U.S. is $14.95, regardless of the quantity ordered. Please check your country's laws to ensure that you can import products such as this.

QUESTION: What is the difference between TrimLogic and Lean Naturally?
ANSWER: TrimLogic is Dr. Pescatore's latest product designed to help support weight loss efforts along with diet and exercise. It provides a combination of ingredients based on the latest research available, including Litchi Fruit extract, Green Coffee Bean, Green Tea, Banaba, Suntheanine L-Theanine, and Eleuthero. TrimLogic is designed to promote healthy metabolism, normal blood sugar, lean body mass, block carbohydrate absorption, and modulate the body's overall stress response.

The main ingredient in Lean Naturally is a proprietary extract of salflower oil 1g containing Linoleic acid isomers, Oleic, and palmitic acid. It is designed primarily to support the body's ability to process carbohydrates.

QUESTION: What is the PROPOSITION 65 WARNING label on our product(s)?
ANSWER:
You may see the following label on our product(s). PROPOSITION 65 WARNING: This product contains lead, a chemical known to the State of California to cause cancer and/or birth defects or other reproductive harm. In the State of California there exists what is referred to as "Proposition 65". Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986. Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Since our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 600-plus elements that the California Air Resources Board considers a carcinogen or a reproductive toxicant. These elements include lead, brass, PVC and a multitude of other everyday elements.

Many of the elements listed under Proposition 65 are common everyday items. Including naturally occurring elements such as lead, that often exist in trace amounts in nutritional ingredients as a result of the soil where they are grown. The list of elements keeps changing and is periodically updated. Elements are added to the list, some elements are removed. It is excessively difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in a civil penalty of $2500 per day. If a company's product is sold or is purchased outside the Sate of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label as the one we use is considered to comply with warning consumers.

The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit: http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html

QUESTION: What form of vitamin K is in Smart Daily, K1, K2, or some of both?
ANSWER:
The form of vitamin K in Smart Daily is Phylloquinone (Vitamin K1)

QUESTION: In the January 2013 issue, you talk about glycine, alanine, and glutamic acid giving your prostate the support it needs. Your ProLogic product has none of the above products per the fact sheet. Why?
ANSWER:
The article in the January issue was a direct response to a specific question on those nutrients in particular. And a couple of them did have some specific considerations that I needed to expand on. Unfortunately I don't always have the space to cover overall topics in their entirety, thus the reason I write monthly issues and my Reality Health Checks--to help cover various aspects of many different topics. I do try to address as many questions and topics as I can to appeal to most. So you may find additional recommendations and suggestions in future or past issues. You can always search for additional coverage of similar topics here on the site. Be sure to sign in on the subscriber page if you are a monthly subscriber to the newsletter, so you get full search results that will include the Reality Health Check and Logical Health Alternatives issues. Please keep in mind, we've only just begun--there are still many more topics to discuss in future issues--so just because it isn't there, doesn't mean it's not important to me. All the more reason to stay tuned for future issues.

Likewise, when designing formulations for my NuLogic Nutritionals product line, I try to focus on products that will help the majority of customers. I include ingredients that will provide the most bang for your buck. And sometimes, there are certain ingredients that are just too large to fit into once capsule with everything else--or that make a product just too costly as a whole. And of course, as is the case with editorial coverage...the science, research, availability and technology associated with product development is always changing. Which means products may change over time, or new products may be introduced that may be complimentary to others. Or that may work in different ways for different people.

ProLogic is designed to provide a basic level of nutritional support to help maintain a healthy prostate. It contains many of the nutrients I've recommended to my patients for years. It's a great place to start for most men. Everyone is different of course, which is why I offer a full, anytime guarantee.

And of course if you have any existing health conditions or concerns, you should always work closely with a doctor.


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